In response to the recent COVID-19 pandemic, we have moved towards conducting remote consultations for the foreseeable future in order to maximise the safety of our patients. This method of consulting avoids the need for you to attend at a hospital or a clinic and thus minimises any unnecessary travel or exposure to public spaces.
Consultations can be conducted either through video link via Zoom PRO or over the phone, depending on the nature of the consultation and its requirements.
Video consultations using Zoom PRO will require that you have a PC, laptop or a tablet with a webcam to ensure that there is an adequate field of view for visual examination purposes. For that reason, smartphones may not be adequate unless the nature of your assessment does not require a thorough visual assessment. In order to protect your privacy, consultations conducted through Zoom PRO are secured by digital encryption and are password protected. Access to a consultation is only granted through link sent directly to your email address.
A phone consultation may also be adequate for advice regarding the management of headaches and for some other conditions.
If it has been agreed for you to undertake a video consultation, you will be provided with instructions on how to do so prior to your appointment.
Understandably, not all conditions will be suited to this method of assessment. If you are unsure as to whether you might be suitable for undertaking a remote consultation, please contact us to discuss the nature of your query further to see if we are able to help.
Although consultations are being performed remotely, if it is felt after a consultation that further investigations are required for your condition (eg. MRI scans or EEG), then you will still be referred to the relevant centres for these tests to be done in person. (Click here to find out more on where you can have these tests done).
Once you have had your consultation, should you require treatment with medications, we can also offer Private Prescriptions remotely. Your prescription will be completed electronically with Pharmacierge who will then contact you and post your medications out to you after you have completed your payment with them over the phone. This will also save you the inconvenience of having to visit the chemist in person. Please note that this does not apply for standard NHS prescriptions which will need to be undertaken with your own GP.